Responding to your needs
Service & Support
Some of our solutions critically impact the production of your newspaper. Most days, no problem, but when something goes haywire, our expert technical support is just a phone call or email away. Because we develop and service all of our software solutions, we have the answers you need readily available. What’s more, customer feedback and suggestions often lead to new software upgrades and features that benefit everyone. Our team enjoys the fact that we have the skills and flexibility to rapidly deploy new technology for our customers.
Within the United States/Canada: 1.888.438.6050 (Press 1 for Support)
Outside the United States: +1.330.305.6960 (Press 1 for Support)
Monday-Friday, 8:00 AM-5:00PM EST
Customers under support contract can reach the support team, 24 hours a day, 7 days a week, 365 days a year
Support Request Form
Experiencing a problem with one of our software products…please fill out and submit the following form.