Problem Submittal Form

If you're experiencing a problem with one of our software products, please fill out and submit the following problem report form.

When you submit your report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer.

Please be as specific as possible when describing the problem.    All fields with * next to them are required.

1. What software package are you using?
Ad Infinitum Blackmagic GUSS Image Express Imaging Station Ink Man IPS NC Translator NewsXtreme Newsway NT RIP PageCheck Qmanager Xtreme Inking

2. What platform are you using?
Intel Alpha Windows NT 4.0 Windows NT 4.0 - Service Pack 1 Windows NT 4.0 - Service Pack 2 Windows NT 4.0 - Service Pack 3 Windows NT 4.0 - Service Pack 4 Windows NT 4.0 - Service Pack 5 Windows NT 4.0 - Service Pack 6 Windows NT 4.0 - Service Pack 6a Windows 2000 Windows 2000 - Service Pack 1 Windows 2000 - Service Pack 2 Windows 2000 - Service Pack 3 Windows 2000 - Service Pack 4 Windows 2003 Server Windows 2003 Server - Service Pack 1 Windows XP Professional Windows XP Professional - Service Pack 1 Windows XP Professional - Service Pack 2

3. What version of our software are you using? *   

4. Please enter a brief one-line description of the problem: *

(example: "A certain Quark document is not printing correctly.")

5. If the problem can be reproduced, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem can not be reproduced (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)

6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

7. Please provide us with the following information in case we need to contact you:

* Name:

* Company:

  Phone:

* E-mail:

If you would like to submit data files for us to test, please check here and someone will contact you:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.